Connecting Solutions

We provide our customers AutoDialer Services like Customer Care Setup, Outbound Calling Setup, Voicemail Broadcasting and many other services.

The main three services in section connecting solution are...

  • AUTO DIALER SERVICES
  • IVR SERVICES
  • PRESS 1 SERVICES
Group Takey - Connsol
Our Features

We keep in mind that we always need to improve everything we do, aiming to help people with our products and services, prioritizing quality.

  • Cleaned and New Interface for Admin & Agent
  • Automatically Recording Option
  • All calls, statuses of calls, and agent time breakdowns are logged
  • Reports
  • RealTime Screen for calls
  • Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period
  • Inbound IVR
  • Optional Campaign Call time controlled by local timezone
  • Fronter to Closer transfers with all information
  • Transfer calls to local or external agents
  • Conference or transfer to verification company
  • Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent
  • Set outbound Caller ID per campaign
  • ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls
  • Custom call dispositions, per campaign
  • Internal DNC (Do Not Call) list can be activated per campaign
  • Answering Machine Detection and custom message for AM calls
  • Highly optimized adaptive dial mode
  • Enhanced lead search
  • Export directly from report to csv
  • Export by disposition status and fields
  • Recycling of Busy calls at a specified interval without resetting a list
  • Advanced lead search and export
  • Optionally limit number of new leads per agent
  • Preview Force Dial Time, on Manual dial
  • Third party conferencing with macros, Third party blind call transfer, Third party conferencing with agent drop-off
  • Managers can listen-in on agent conversations & Managers can enter conversations with agents and customers
Group Takey - Connsol

Connsol for Omani businesses

Our cloud software gives Omani retail, trading, education and event businesses billing, inventory, registrations and calling in one place. Onboarding follows Gulf working hours.

Group Takey serves Omani businesses from our Gulf head office in Dubai. We build websites and apps, run search, social and WhatsApp campaigns, install CCTV, networks and servers, and provide cloud software for retail, trading, education and services companies in Muscat, Sohar, Salalah and across the Sultanate.

Frequently asked questions

Can businesses in Oman use this software?

Yes. It is cloud based, so teams in Muscat, Sohar or anywhere else in Oman sign in from a browser. Invoices and reports can be exported for your accountant and VAT filings.

Is onboarding and support available in Oman hours?

We run onboarding sessions in Oman time (UTC+4) and support by phone (+971 55 250 5677), WhatsApp and email, backed by our Gulf head office in Dubai with support for Oman.

Who owns our data?

You do. Data stays under your account, can be exported at any time and is protected with role-based access and regular backups, in line with Omani data-protection regulations.

Group Takey also serves: India · United States · United Kingdom · United Arab Emirates · Australia · Canada · New Zealand · International